Frequently Asked Questions
Everything you need to know about our products, shipping, and care instructions.
How should I care for my KINTO glassware and ceramics?
Most KINTO products are microwave and dishwasher safe. However, we recommend checking the product-specific instructions as some items with gold accents or delicate finishes require hand washing to maintain their longevity.
What is your shipping policy within the United States?
We offer standard shipping across the contiguous United States. Orders are typically processed within 2-3 business days. Free shipping is available on orders exceeding a specific threshold as indicated at checkout.
What is the return policy for KINTO USA?
We accept returns for unused items in their original packaging within 30 days of purchase. Please note that shipping fees for returns are the responsibility of the customer unless the item arrived damaged.
Are KINTO tumblers BPA-free and insulated?
Yes, our Travel and Day Off Tumblers are made from high-grade stainless steel and are 100% BPA-free. They feature vacuum insulation to keep your beverages hot or cold for up to 6 hours.
Can I purchase replacement parts for my brewers or carafes?
We do offer replacement glass carafes, silicone rings, and filters for many of our core collections. Please check our 'Parts' section or contact support to find the specific component for your model.
Do you offer wholesale opportunities for cafes or retail shops?
Yes, we welcome inquiries from professional partners. Please fill out our wholesale application form on the website, and our sales team will contact you with pricing and catalog details.